What fees will I be charged to use Sam?
There are various fees associated with using our platform based on your needs and organisation size:
1.
The Payment Service Provider processing fee issued by Stripe to ensure that your donations are collected securely and accurately, & a processing fee issued by us (Sam).2.
A monthly subscription fee, based on the scale of your operations and specific needs.3.
Customisable add-on options, allowing you to select and pay for only the functionalities you require.
1. Processing Fees
There will be variable rates depending on your qualifications and needs as an organisation. These rates will also change on a transaction basis, always giving you the lowest possible rate. Read more about these below.
All fees will be calculated as:
Stripe Fees + Sam Fees
Stripe charges at one of the following rates²
You will be charged at the lowest rate at which your organisation is eligible to process transactions. You can find Stripe’s fees outlined here.
¹ Stripe fees may change occasionally as per Stripe’s Terms and Conditions.
Sam Platform Fee³
1.5 / 2 / 3 % + A$0.05
Our platform rate varies based on your subscription tier (see below). This fee enables us to provide and maintain a high quailty Australian-based service with all the features you know and love.
- No upfront hardware fees.
- No administration or setup fees.
- Ongoing reporting and analytics.
- Instant charity receipts and e-statements.
- Customer engagement post donations.
- Multiple donation options.
- Organisational drive and event management.
To find out more about our features and benefits, head over here or contact us.
³ Sam Platform Fees may change with notice, as per our Terms and Conditions.
2. Organisation subscriptions
What subscription option is best for my organisation?
We provide a variety of plans with monthly payment options that are tailored for your business needs, ensuring you find the perfect fit.
Community
Free
Small charities or individual campaigners just beginning their fundraising journey. You will have access to all of our basic defining features allowing you to up your fundraising game and increase the number of contributions for your cause. Manage the members of your organisation, and generate reports seamlessly through the Sam Hub.
- 3% + A$0.05 processing fee
- Quick Donations
- Custom Donations
- PoS Items
- Analytics
- Subscribe for add-ons
Business
$100 p/m
Larger organisations with the need for multiple avenues of fundraising. This tier is for organisations that will actively use our variety add-ons to increase their contributions at scale. All add-ons are included at this tier.
- 2% + A$0.05 processing fee
- Quick Donations
- Custom Donations
- PoS Items
- Analytics
- Add-ons included
Foundation
$500 p/m
For large organisations and foundations looking to reduce their processing fee further. This tier offers more in depth support, access to all add-ons, and suits organisations that may be running concurrent fundraisers or are receiving a very large number of donations.
- 1.5% + A$0.05 processing fee
- Quick Donations
- Custom Donations
- PoS Items
- Analytics
- Add-ons included
Enterprise
Contact us →
Tailored for very large or enterprise-level organisations requiring bespoke solutions. This tier offers customised functionality to meet specific needs, perfect for large charities or foundations with unique requirements, sophisticated fundraising campaigns, and a need for extensive customisation and support.
3. Features & Add-ons
Free features
Subscription add-ons
$20 per month each
Our Community plan allows you to add custom functionality so that you only pay for the features that you need. Each add-on has it’s own subscription fee. Paid plans will have add-ons already included.